Refund & Return Policy

AirOne operates on a flexible subscription model with monthly or annual billing. Paid plans have no long-term lock-in — you can cancel at any time, and annual billing is optional (annual subscribers pay for 11 of 12 months, i.e. one month free). Plans range from the free Starter tier through Basic, Standard, Standard+, Premium and custom Enterprise.

Billing is usage-based and postpaid — you use the platform first and pay afterwards. Each cycle you pay your plan’s subscription, and any usage beyond your plan’s pooled allowance is metered and added to your bill in arrears, on top of the plan price.

New paid-plan signups get a full first month to experience AirOne with no upfront payment. At the end of that month you receive an invoice — pay it to continue on your plan. If you would rather not continue, you can simply stop from the second month, or you are automatically moved to the free Starter plan, which you can use for as long as you like at no cost. Annual plans do not add a separate free month — the one free month is already built into the annual price (you pay for 11 of 12 months).

All subscription fees are exclusive of applicable tax. The tax that applies (for example GST in India) depends on your billing country / country of usage and is added at invoicing; a compliant invoice is issued for each billing cycle to your registered email address.

If you change plans, amounts already paid are not carried over or pro-rated — the full price of the new plan applies from the switch. Usage beyond your plan’s pooled allowance is billed at its per-minute overage rate.

How refunds work, by plan type:

• Monthly plans: no upfront payment, so no refund is needed. Once you continue as a paying customer, each monthly invoice covers a period already served and is non-refundable — cancel before your next invoice to avoid it.
• Annual plans: if you prepay for a year and change your mind, request a refund within 14 calendar days of the annual charge (while the account has only been used for evaluation) and we will refund the prepaid subscription, less any overage and taxes.
• After the 14-day annual cooling-off window, annual prepayments are non-refundable, but you keep full access until the end of your term.
• Overage (usage beyond your pooled allowance) covers resources already delivered and is non-refundable.
• The free Starter plan involves no payment, so there is nothing to refund.
• Requests must come from your registered email to dpo@airavadwebsolutions.com.

Where a documented service failure on our part prevents you from using the platform, we will make it right regardless of these windows — just contact us.

The following payments are not eligible for refunds:

AirOne does not currently offer custom module development, white-labelling, or custom integrations. If we introduce such services in future, they will be quoted and billed separately with clear details on your invoice, and any applicable refund terms will be provided at that time.

To request a refund, follow these steps:

Refunds are issued to the original payment method:

If you do not receive your refund within 10 business days after approval, contact your bank. If the issue persists, email dpo@airavadwebsolutions.com.

You may cancel at any time without penalty. On monthly plans (postpaid), cancelling stops future invoices — you can move to the free Starter plan and keep using AirOne, or stop entirely. On annual plans, cancellation takes effect at the end of your paid term, and you retain full access until then.

Enterprise customers (organisations with custom pricing, dedicated infrastructure, or a signed Master Service Agreement) are subject to refund and cancellation terms negotiated in their individual contracts rather than this standard policy.

For Enterprise billing queries, contact dpo@airavadwebsolutions.com or your dedicated account manager. In the event of any conflict between this policy and an Enterprise MSA, the terms of the MSA shall prevail.