Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Customer") and Airavad Web Solutions Pvt. Ltd., incorporated under the Companies Act, 2013, with its registered office in Salem, Tamil Nadu, India ("Company"), operating the AirOne platform at airone.org.in.

By creating an account, clicking "I Agree", or using any part of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

AirOne is a cloud-based, multi-module business management SaaS platform designed primarily for Indian businesses. The platform provides integrated tools including:

The Company reserves the right to modify, add, or remove features at any time with reasonable notice provided via email or in-app notification.

To access AirOne, you must register by providing accurate, current, and complete information. You agree to:

• Provide truthful, accurate, and complete registration information
• Maintain and promptly update your account information
• Keep your login credentials strictly confidential
• Notify us immediately of any unauthorised use of your account
• Be solely responsible for all activity occurring under your account
• Ensure all users within your organisation comply with these Terms

We reserve the right to suspend or terminate accounts containing false information, inactive for more than 12 months, or violating these Terms.

You may use AirOne solely for lawful business purposes. The following activities are strictly prohibited:

Violations may result in immediate account suspension, data deletion, and legal action under the IT Act 2000, IPC, and DPDPA 2023.

AirOne is offered on subscription plans billed in Indian Rupees (INR). All prices are exclusive of applicable taxes — the tax that applies (for example GST in India) is determined by your billing country / country of usage and added at invoicing. Current plans, pooled allowances, prices and overage rates are published at airone.org.in/pricing.

Each plan provides a fixed monthly subscription per active user and includes a pooled usage allowance (pooled minutes per user, shared across your team). Usage beyond the pooled allowance is billed separately at the plan’s per-minute overage rate.

Enterprise is a custom (negotiated) plan for organisations whose usage exceeds our highest fixed plan. It has no fixed price and is always priced above the top fixed plan; its allowances and rates are tailored to you and set out in your order or Master Service Agreement. The fixed plans may be revised over time, but Enterprise always remains materially higher than the highest fixed-cost plan.

• Usage-based & postpaid: you use the platform first and pay afterwards. Each bill is your plan’s subscription plus any overage — usage beyond your pooled allowance is metered and billed in arrears, on top of the plan price.
• Free first month: new paid-plan signups experience AirOne for a full first month with no upfront payment. Pay your first invoice to continue, or you are automatically moved to the free Starter plan — which is free to use for as long as you like. You may also simply stop from the second month.
• Monthly plans are invoiced at the end of each cycle for the subscription plus that month’s overage. Annual plans charge the base upfront for 11 of 12 months (one month free); overage is still billed monthly in arrears. Annual plans have no separate free-trial month — the free month is already built into the annual price.
• Billable overage is subject to a monthly cap, protecting you from runaway charges.
• Prices are exclusive of tax; the applicable tax (e.g. GST in India) is added based on your country of usage.
• We accept UPI, net banking, debit/credit cards and NEFT/RTGS via Razorpay; GST-compliant invoices are generated automatically.
• Payment is due on the invoice for each cycle; a 5-day grace period applies before service suspension.
• Changing plans: you may switch at any time, but amounts already paid are not carried over or pro-rated — the full price of the new plan applies from the switch. We recommend switching at the end of your current billing period.
• Prices are subject to change with 30 days’ written notice to existing subscribers.

For refund and cancellation terms, see our Return & Refund Policy.

AirOne and all associated software, code, design, logos, trademarks, databases, and content are the exclusive intellectual property of Airavad Web Solutions Pvt. Ltd., protected under the Copyright Act 1957 and Trade Marks Act 1999 (India).

Your subscription grants a limited, non-exclusive, non-transferable, revocable licence to use AirOne solely for your internal business purposes during your subscription period.

AirOne commits to 99.9% monthly uptime for the production Services (~43.8 minutes of unplanned downtime per month at most). If we fall short, service credits — applied on a sliding scale to a future invoice — are your sole and exclusive remedy, claimable within 30 days of the affected month.

The full uptime definition, measurement method, exclusions and the complete service-credit schedule are set out in our Service Level Agreement, which forms part of these Terms.

We will never access, analyse, share, or monetise your business data without your explicit consent, except as required to deliver the service or comply with legal obligations. See our Data Processing Policy.

Upon subscription termination, you may export all your data within a 30-day post-closure grace period. After this, data will be permanently deleted (except where legally mandated retention applies).

To the maximum extent permitted under applicable Indian law, Airavad Web Solutions Pvt. Ltd.shall not be liable for:

• Indirect, incidental, consequential, or punitive damages
• Loss of profits, revenue, data, business, or goodwill
• Damage arising from third-party services or integrations
• Business interruption beyond our SLA remedies
• Unauthorised account access resulting from your own negligence
• Errors arising from data you input into the platform

Our aggregate liability in any 12-month period shall not exceed the total amount you paid to us during that period. These limitations apply regardless of the legal theory on which any claim is based.

Before initiating any legal proceeding, both parties agree to attempt resolution through good-faith negotiation for at least 30 days. If unresolved, disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996 (India), with the seat of arbitration in Chennai.

The most current version of these Terms is always available at airone.org.in/legal/terms. We will provide 30 days notice of material changes via email for existing subscribers.