Account & Data Deletion
Last updated: July 24, 2026
01. Overview
You can delete your AirOne account and the personal data associated with it at any time — from the AirOne web app once you are signed in, or by sending us a request from any browser using the public account-deletion options below. This page explains exactly how deletion works, what is erased, what we are legally required to keep for a limited period, and how long the process takes.
Deleting your account from within the native mobile app is not available yet — it will be added in a future release. Until then, please delete your account from the web app or through the request options below.
Deleting your account is permanent. Once the grace period ends, your personal data cannot be recovered. Export anything you need before you confirm.
02. Delete From the Web App
The quickest way to delete your account is from the AirOne web app once you are signed in:
- 1Sign in to the AirOne web app in your browser.
- 2Open Privacy & Data from your account settings.
- 3Choose “Erasure / account deletion” and submit the request.
- 4Review what will be removed, then confirm.
- 5You will receive an email confirming the deletion request.
Native in-app deletion from the iOS and Android app is coming in a future release. For now, please use the web app or the request options below.
03. Delete Without Signing In
If you cannot sign in, you can request deletion from any browser — no login required — in one of two ways:
- Use our Data Request form and select “Erasure / account deletion”.
- Email dhinagaran.s@airavadwebsolutions.com from your registered email address with the subject “Account Deletion Request”.
To protect your account, we verify your identity before acting on any request. We may ask you to confirm from your registered email or to re-authenticate.
04. Organisation Owners vs. Members
AirOne is a multi-tenant business platform, so what deletion removes depends on your role in the workspace:
Organisation owner / admin
Deleting the owner account can close the entire workspace and permanently remove all organisation data — you will be asked to confirm this scope and to export data first. As our direct client and the data controller, the owner/admin is also the only person who can ask us to remove an individual member’s details or records.
Employee / member
Business records your employer controls (for example HR or payroll entries) remain with the organisation, which is the data controller for them. So the route depends on the request: you can contact us directly to export your data or request corrections/changes, but a request to delete an individual employee’s details must come from your organisation’s owner/admin.
To delete your details, ask your organisation’s owner/admin to contact us — we can help route your request to them. For data export or corrections, you can reach us directly using the Data Request form.
05. What We Delete
When your deletion request is completed, we permanently erase the following personal data:
- Your name, email address, phone number, job title and profile photograph
- Login credentials, authentication tokens and biometric-unlock settings
- Files and documents you uploaded from your device (in Cloudflare R2)
- In-app messages, notifications and device push tokens
- Location data captured for attendance or check-in, where you granted permission
- Personal preferences, saved views and device/session records tied to you
Some of this data is processed on our behalf by trusted sub-processors — for example our hosting, storage, payment, email and error-monitoring providers. When you delete your account, we also instruct these sub-processors to delete the copies they hold, within their own deletion timelines. See our Sub-Processors list.
06. What We Retain & Why
A limited set of records is retained only where the law requires it or to protect against fraud and abuse. These records are isolated, access-restricted, and deleted or anonymised once the obligation ends:
| Retained Data | Period | Reason |
|---|---|---|
| Billing records & GST invoices | 8 years | Indian tax & audit law |
| Security & audit logs | ≥ 180 days (CERT-In) | CERT-In directions; fraud prevention |
| Records under legal hold | Duration of hold | Active legal / regulatory proceeding |
| Aggregated, anonymised analytics | Indefinite | No longer identifies you |
See our Data Retention policy for the complete schedule.
07. Deletion Timeline
Immediately
Your account is deactivated and sign-in is blocked.
Within 30 days
A grace window during which you may cancel the request and recover or export your data.
After the grace window
Personal data is permanently erased from our production systems (YugabyteDB and Cloudflare R2).
Within 90 days
Residual copies are purged from encrypted backups as they rotate out of the backup cycle.
08. Contact
Questions about deleting your account or data? Our account & data team is here to help.
Airavad Web Solutions Pvt. Ltd.
Account & Data team
dhinagaran.s@airavadwebsolutions.comFirst floor, South Facing, Sarveswaran Towers Door No. 7, 18, Sahadevepuram road Rajaram Nagar, Salem Tamil Nadu 636007
We respond to deletion requests within 30 days, as required under the DPDP Act 2023.